FAQS

HOW TO ORDER

Since our products are customized, so please inquiry our customer service before ordering

PAYMENTS

We accpect Alibaba trade assurence, Aliexpress, paypal, westunion, TT bank transfer, etc.

SHIPPING

DHL, UPS, TNT, EMS (door to door service) —-2 ~ 7 days, suggest for small-medium items, less than 50kg.

INSTALLATION

We provide you different type of sign letters installation guide,and provide all accessories

MOST FREQUENTLY ASKED QUESTIONS

We have our own factory, and advanced machine including CNC, laser cut machine,welding machine, bending machine, etc.

ErybaySign can promise that all the products ordered by our clients are made by ourself, but also we will cooperate with other subcontractors to deal with special requirements

All of our acrylic and metal luminous letters come with a trusted CE certification for wet places. All of our metal letters are UL-certified LED modules. All letters are waterproof and all leds and transformers are CE/UL certified. We can also produce signs based on UL standards.

We specialize in LED neon signs, acrylic signs, metal LED signs, channel letters, lightboxes, and illuminated business signage, all fully customizable in size, color, and design.

Yes! Our design team provides free mockups and quotes based on your requirements—just share your ideas, and we’ll bring them to life.

Standard orders take 4-7 business days, while complex or bulk orders may require 2–3 weeks. Rush services are available upon request.

Absolutely. We’ll send a digital proof for approval before manufacturing to ensure accuracy.

We use premium acrylic, aluminum, stainless steel, energy-efficient LEDs, and durable PVC/vinyl for long-lasting, weather-resistant signs.

Yes! We serve clients in the USA, Canada, Europe, and beyond with reliable shipping partners.

No MOQ—we accept single orders and bulk purchases.

We have 12V and 24V 2 different led strips, but normally we use 12V.

Many of our signs are weatherproof and UV-resistant—just let us know your placement, and we’ll recommend the best materials.

We provide detailed DIY installation guides and can recommend professional installers in your area.

We offer a 3-5 year warranty against manufacturing defects, depending on the product.

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GET A QUOTE

We are responsible for turning your ideas into designs to realize your great projects.

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